Terms and Conditions

Before placing your order or making payment, please read the following terms and conditions carefully:

Sizes:
All measurements are approximate. For items measuring near or over 100 cm (outside UK) or 150 cm (within UK) please see the staff postal page for further details about postage restrictions.

Payment:
Payment must be made in full (or arrangements made with us) within 7 days of the order being placed or the item will be resold.

Payment must always be received by us in full (and cleared) before items are posted. We accept payment by Paypal (to orders@spiritofold.co.uk), UK cheque (made payable to "Andrew Eyles"), cash (well concealed please and sent at your own risk - we strongly advise you to send cash insured or via recorded delivery as you see necessary) or postal order. If you wish to pay in cash in a currency other than GBP£ please advise of this before posting payment - we will tell you the revised total payable.

We can not accept any form of payment other than those listed above.

Posting (Shipping):
Goods are usually posted within fourteen days of full payment being received (and cleared if necessary) - although we're almost always faster than this and generally post items out 2 - 3 times each week. Custom-made orders or customised/altered items may take longer but you will be advised at the time of ordering if this is the case. If you need an item for a specific date please let us know.

We offer recorded/signed for/insured delivery on all our items. UK postage and packing costs include basic recorded delivery. Non-UK orders are required to have one amount of £3.50 added per package for insurance. UK items worth more than £32 are recommended to be sent Special Delivery which incurs an extra £4.00 payable by the customer.

All our items are posted well-packaged and undamaged. We always obtain proof of posting and we cannot be held responsible for delays/loss/damage caused by the postal system.

Returns:
If you purchase an item through the Spirit of Old website and then change your mind, you can return it within 7 days and receive a full refund (minus the postage and packing cost of returning it to us) providing the item is in the original, undamaged and saleable condition and all original packaging is returned. This does not apply to items made to order including customised items or copies of items which are requested by the customer unless the item is faulty or damaged.

We want all our customers to be pleased with their purchases and with the service we offer so in the (very!) rare event of a problem, please email us at enquiries@spiritofold.co.uk. We will do everything we can to help resolve any problem.

If you have any queries, please email before placing your order.

Last updated: 5th August 2009