Please note that with personalised or custom items, we're unable to give
refunds unless faulty or wrongly described.
It's of the utmost importance that you are very clear with the
specifications you give us to craft your item - after all, you can see
the item in your mind's eye but we can't so we only have the information
you give us to build a picture of the piece you'd like crafted. If you
have a very specific design in mind, it would be very helpful if you
could email pictures of similar items, sketches of your aim or at least
a very detailed description.
For items measuring near or over 100 cm
(outside UK) or 150 cm (within UK) please see the
staff postal page for further
details about postage restrictions and methods we have to supply longer